Frequently asked questions

We’re sorry to hear about any issues with your device. Please try the following troubleshooting tips: 1) Always keep your device upright. 2) Charge the device with a Micro-USB or USB-C, which should take about 2 hours. 3) Avoid storing the device in extreme temperatures, such as in a car. 4) If the device is clogged, gently blow into the end of the device to clear it. If the issue persists, visit the dispensary where you purchased the device for further assistance.

 

The three blinks typically indicate a low battery or a connection issue. Try charging your device with a Micro-USB or USB-C cable for about 2 hours. If it continues to blink after charging, please check your connection points for any debris and ensure the device is upright while charging. If the problem persists, take it to the store where you originally purchased at.

 

Clogs can be cleared by gently blowing into the end of the device. To prevent future clogs, keep the caps on the device when it’s stored in your pocket. If the clog persists, visit the dispensary where the device was purchased for further assistance.

 

Ensure the device is fully charged and hasn’t been exposed to extreme temperatures. If the issue continues after troubleshooting, visit the dispensary where the device was purchased for further assistance.

 

Our Breeze Canna devices do not contain nicotine, vitamin E acetate, or diacetyl. We are committed to providing safe and high-quality products.

 

Yes, Breeze Canna products are gluten-free and do not contain any wheat, barley, or malt derivatives, making them safe for individuals with celiac disease or gluten sensitivity.

 

Breeze Canna products are made with high-quality cannabis oil and natural terpenes, with no added fillers like vitamin E acetate or diacetyl.

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